Frequently Asked Questions
Everything you need to know about our premium foam and rubber solutions.
Do you offer custom cutting services for foam products?
Yes, we specialize in precision custom cutting. Simply provide your dimensions or a template, and our team will cut your foam to the exact specifications required for your project.
What is the typical delivery timeframe for my order?
Most standard orders are processed within 1-2 business days. Shipping times vary by location, typically arriving within 3-7 business days across Australia.
Can I return a product if it is cut to a custom size?
We cannot accept returns on custom-cut foam or rubber products unless they are faulty. For standard-sized retail items, we offer a 14-day return policy provided the items are in original condition.
Which foam density is best for sofa cushion replacements?
For seating, we generally recommend a high-density premium foam (such as our 30-130 or 35-130 grades) to ensure long-lasting support and comfort without sagging.
Are your rubber products UV resistant for outdoor use?
Many of our rubber extrusions and matting products are manufactured from EPDM or high-grade compounds designed specifically to withstand UV exposure and harsh weather conditions.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and secure bank transfers for larger commercial orders.